Shipping & Delivery
All orders dispatched from Mumbai, Maharashtra
Domestic Shipping
- Free shipping on all domestic orders above ₹1,000
- Flat ₹80 shipping fee for orders under ₹1,000
- Cash on Delivery: ₹100 flat rate (may be higher for larger orders)
Delivery Timelines
- Major metro cities: approximately 3–5 working days
- Remote areas: approximately 8–10 working days
- Delays in remote areas are beyond our control
Courier partners: Blue Dart, Amazon Logistics, and similar services. Three delivery attempts are made before an order is returned to the warehouse.
International Shipping
- Flat fee of USD 30 or GBP 30 depending on currency selection
- Duties and taxes are not included in the shipping cost
- Customer is responsible for all duties at port of entry
- Refusal to pay duties may result in undelivered packages with no refunds issued
Same-Day Delivery
Same-day delivery is available in select areas. Contact us directly to arrange:
Call / WhatsApp: +91 96192 00975
Monday – Saturday, 9:30 AM – 5:30 PM IST
Order Tracking
Track your order via your customer profile dashboard or visit the Track Order page. A tracking link is also emailed upon dispatch.
Payment Issues
Money Debited but Order Not Confirmed
Funds typically reverse within 24 hours due to payment gateway issues. A full refund is issued if the payment fully processed without an order being created.
Failed Payments
Resubmit your order only if you received a payment failure confirmation. Do not retry if funds have already been debited.
Declined Cards / Multiple Charges
Contact your bank regarding balance or card validity. For multiple charges, email us with transaction screenshots.
Contact Us
Phone: +91 96192 00975 | +91 93210 42225
Email: support@thetiehub.com
Monday – Saturday, 9:30 AM – 5:30 PM IST